Privacy Policy

1. Who we are

Bouncenberry is a bouncy castle and soft play hire business based in Odiham, Hampshire, serving families across Surrey and Hampshire. We are the data controller for the personal information you provide to us.

Contact: [email protected]

2. What information we collect

We collect the following personal information when you make a booking enquiry or book a soft play session:

• Full name (parent or guardian)
• Phone number
• Email address
• Delivery / event address
• Event date and time
• Number and ages of children (soft play bookings)
• Any additional notes you choose to provide

If you pay online via our checkout, payment details are processed securely by Stripe and are never stored on our systems.

3. How we use your information

We use your personal information to:

• Process and confirm your booking or enquiry
• Contact you about your booking (confirmation, reminders, changes)
• Manage capacity for soft play sessions
• Process payments securely via Stripe
• Comply with our legal and insurance obligations

We do not use your data for marketing purposes without your explicit consent, and we never sell your data to third parties.

4. Legal basis for processing

We process your personal data on the basis of contract — it is necessary to fulfil your booking — and legitimate interests in operating our business safely and communicating with customers about their bookings.

5. How long we keep your data

We retain booking records for up to 2 years after your event date for insurance and accounting purposes. Soft play session records are retained for the same period. After this time, personal data is securely deleted.

6. Who we share your data with

We may share your data with the following third parties only where necessary:

• Stripe — to process card payments securely. Stripe is PCI-DSS compliant. See Stripe's privacy policy.
• Our email provider — to send booking confirmations and notifications.

We do not transfer your data outside the UK or European Economic Area.

7. Cookies

Our website uses only essential cookies required for the site to function (for example, to maintain your session during checkout). We do not use advertising or tracking cookies.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where no legal obligation requires us to keep it)
• Object to or restrict our processing of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please email us at [email protected]. We will respond within 30 days.

9. Complaints

If you have a concern about how we handle your data, please contact us first and we will do our best to resolve it. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review it periodically.